FG88 FAQ — All Your Questions Answered in One Place

On the login page Click the "Forgot Password?" link. Enter your registered email or phone number — a password reset link or OTP code will be sent to you. Set your new password and log in. If the issue persists, contact the support team via live chat.

No. Under FG88's policy, each individual may only operate one account. If multiple accounts are found under the same person, all accounts will be closed and any accumulated balance may be forfeited.

Yes. You can update your email address or phone number from Account Settings. However, you will need to provide your current password and an OTP code for identity verification. A confirmation code will be sent to your new email or phone after the change. Contact support if you run into any issues.

Yes. If you wish to close your account, submit a written request to the support team. Please withdraw any remaining balance before closing. For permanent deletion, data will be retained for a specified period in accordance with our privacy policy.

Log in to your account and go to the "Deposit" section. Choose your preferred payment method — mobile banking, bank transfer, or e-wallet. Enter the amount and follow the instructions. In most cases, deposits are credited to your account instantly.

Withdrawal requests are usually processed within 1–48 hours. Mobile banking and e-wallet withdrawals are typically faster. KYC verification must be completed before your first withdrawal. Processing is quicker on business days, Monday through Friday.

Minimum deposit and withdrawal amounts at FG88 vary depending on the payment method. Check the Cashier section or contact support for exact figures. Maximum limits also apply and are based on your account verification level.

FG88 does not charge any fees on deposits. However, some payment providers may apply their own transfer fees. Withdrawals are also generally free of charge, though your bank or payment provider may have their own fees.

First, wait 30 minutes, as delays can sometimes occur. If the issue persists, contact us via live chat with a screenshot of the payment. Provide the transaction ID, date, and amount — our team will resolve it promptly.

At FG88 Register Making your first deposit automatically adds the welcome bonus to your account. You must meet the specified wagering requirements before using the bonus. For full terms On the Promotions page View.

A wagering requirement is the number of times you must place bets before you can withdraw a bonus. For example, a 30x requirement means you need to bet 30 times the bonus amount. Each bonus has its own terms, so read the conditions carefully.

There is a promo code field available during registration or when making a deposit. Enter the correct code there to activate a special bonus or offer. Promo codes may expire, so be sure to use them on time.

Yes. If you do not wish to meet the bonus wagering requirements, inform support before accepting the bonus. In some cases, you can also opt out of bonuses directly from Account Settings. However, once a bonus has been accepted and wagering has begun, it may no longer be possible to decline it.

FG88 offers over 500 games, including:

• Slot Games — Classic & Video Slots
• Live Casino — Blackjack, Roulette & Baccarat with Real Dealers
• Casino — Table Games & Virtual Games
• Betting — Sports & Live Betting
• Bingo — Fun Bingo Games
• Game Lobby — Full Games Collection

Yes. All games on FG88 use RNG (Random Number Generator) technology, which is regularly audited by independent third parties. This ensures that game outcomes are entirely random and cannot be manipulated by anyone.

Yes. FG88's platform is fully mobile-optimized. Play directly from your smartphone or tablet browser — no separate app installation required. It works seamlessly on both Android and iOS devices.

If you lose connection, your game progress is saved. Once you reconnect, you can continue from where you left off. If the session has ended, the result is recorded on the server. Check your game history or contact support if you have any concerns.

KYC (Know Your Customer) is an identity verification process that must be completed before your first withdrawal. It helps prevent fraud and money laundering while keeping your account secure. Simply submit a copy of your National ID (NID) or passport.

Typically, one of the following documents is required:

• National ID (NID) — front and back photos
• Passport — photo page
• Driving license (where applicable)

In some cases, a recent bank statement or utility bill may also be requested.

FG88 keeps your personal data protected with 256-bit SSL encryption. We never sell your information to third parties. Our Privacy Policy Compliant with international GDPR standards.

Change your password immediately and notify our support team via live chat. We will review your account's login history and, if necessary, temporarily secure your account. Never share your password with anyone.

Go to the "Responsible Gaming" section in your account settings and set your daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately. Increasing a limit requires a 24–48 hour waiting period. For more details On the Responsible Play page View.

Self-exclusion means voluntarily taking a break from the platform for a set period of time. You can choose a self-exclusion period ranging from 6 months to permanent, either through Account Settings or by contacting support. No marketing messages will be sent during this period.

First, take a short break and visit our The Responsible Gaming page Read through it, complete the self-assessment questionnaire, and if you feel there is a problem, let our support team know — we will help at no cost. Seek professional counseling if needed.

No. FG88 is strictly for users aged 18 and above. Age verification is carried out during registration and withdrawal. Parental control software is recommended to help protect minors.